ISO 10014:2021 Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits

ISO 10014:2021 Quality management systems — Managing an organization for quality results —

ISO 10014 is a guidance standard rather than a certification standard, which means it does not specify specific requirements that an organization must meet in order to be certified. However, the standard does provide guidelines on how organizations can improve their quality management practices and achieve financial and economic benefits.

Here are some key requirements outlined in ISO 10014:

Understanding customer needs and expectations:

ISO 10014 emphasizes the importance of understanding customer needs and expectations in order to provide products and services that meet or exceed their requirements. Organizations must identify customer needs and expectations and use this information to guide their quality management practices.

Focusing on continuous improvement:

ISO 10014 emphasizes the importance of continuous improvement in quality management practices. Organizations must continually monitor and evaluate their processes, identify areas for improvement, and take action to address these areas.

Addressing root causes of problems:

ISO 10014 emphasizes the importance of addressing the root causes of problems rather than just treating the symptoms. Organizations must use data and information to identify the root causes of problems and take action to eliminate them.

Aligning Quality Management with business objectives:

ISO 10014 emphasizes the importance of aligning quality management practices with an organization’s business objectives. Organizations must identify the key processes and activities that contribute to achieving their business objectives and use this information to guide their quality management practices.

Involving and empowering employees:

ISO 10014 emphasizes the importance of involving and empowering employees in quality management practices. Organizations must provide employees with the tools, training, and support they need to contribute to the organization’s quality management practices and continuously improve performance.

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